1.
How do I know when you receive my order request?
You
will receive an order confirmation within seconds of placing your order. If you
do not receive an order confirmation from us, kindly email us. Please note that order confirmations are automatically sent out via email for every order **attempted** through our website, regardless of whether the order went through or not. If your order did NOT go through, right after you submit your order online, a message will come up that will tell you whether the order **WAS SUCCESSFUL" or "WAS NOT SUCCESSFUL**.
2.
After placing my order, a message came up saying that the order **WAS NOT SUCCESSFUL**.
However, I still received an order confirmation by email. Did the order go through?
Order
confirmations are sent via email to all customers regardless of whether the order
went through or not. If, after placing an order online, a message comes up that
says the order **WAS NOT SUCCESSFUL**, then the order did not go through
(usually because of a problem with the credit card or an incorrect billing address)
and was automatically voided. You should re-enter the order through our website
using a different credit card or make sure you use the correct billing information
(address that your credit card company has on file).
3.
How long does it take to process an order?
The processing time for orders is reflected on each product's ordering page. We always try to process orders faster, if we are able to.
4.
How do you ship your orders?
For orders being shipped to the 48 contiguous United States, our standard shipping methods are by UPS Ground, UPS 3 Day Select, UPS 2nd day air, UPS Next Day Air Saver, or USPS Priority Mail. For orders shipped to Canada or OVERSEAS, USPS International Priority Mail is used. For orders shipped to Hawaii, Puerto Rico, Alaska or APO/FPO locations, USPS Priority Mail is used. You will be notified by email once your order has shipped - the email will provide shipment tracking information.
5.
How should I store and care for my personalized labels, gift/favor packaging products and elegant gift products once I receive them?
Generally all items should be stored in a cool, dry place, out of the sun, be treated
with care, and handled gently.
6.
Do you sell your personalized labels, gift and favor packaging and elegant candles and soaps at wholesale prices
to resellers/retailers?
We
are not selling our products at wholesale prices at this time.
7.
Do you have a retail store?
We
have an online web store. We do not have a physical retail store.
8.
How do I pop up (assemble) your 2-piece 2"x2"x2" favor boxes when I get them?
Click
these links for folding instructions for our deluxe, two-piece favor boxes: BASE, LID. To
see video clips on how to assemble the 2"x2"x2" 2-piece favor boxes,
click BASE VIDEO , LID
VIDEO.
9.
Where are you located?
We
are located in Northern California.
10.
Can I pick up my order or come in to place my order in person?
We
are strictly a mail-order business and do not allow for customer pick ups. Please place your order through our website.
11.
Do you have a catalog that you can send me?
We
do not have a print catalog at this time. All of our products can be viewed on
our website.
12.
Do you accept overseas orders (orders shipped outside of North America, such as
to the UK, Australia, etc.)?
Elegant Labels Company is pleased to announce that we are now able to ship our products to Overseas customers by USPS International Priority Mail. To have your items shipped overseas, kindly place your order through our website. Once the order is received by us, we will email you with the USPS International Priority Mail shipping cost to approve. And upon your appoval of the cost, we will charge it to your credit card and then ship your order out. If the shipping cost is not agreeable to you, you can cancel your order. Delivery time for USPS International Priority Mail varies according to the destination, so we will let you know what the delivery time is when we email you with the shipping cost. Usually, the shipping time is at least 6-10 business days (14 calendar days/2 weeks). Some delays in transit may occur from the USA to your country.
13. Can you send me a price list of your products?
All of the prices for our products are on our website.
14. How can I return some items from my order and exchange them for something else on your website?
Please return the items to us via USPS Priority Mail at our address on the invoice that came with your package, Attn.: Exchanges. Also, put a note in the package as to what you want to exchange the items for. We will then email you with the additional cost (or refund, as applicable) + the shipping cost to send out the new items for your approval. Upon your approval, we will ship out the new items.
15. Do you accept other forms of payment, such as Paypal, personal checks, etc.?
Sorry, we only accept payment for orders by Paypal, Visa, Mastercard or American Express. We do not accept personal checks or money orders.
16. Once I place my order through your website, can I track the shipping of the package online?
Once your order ships out, you will receive an email from UPS with the tracking # for your package, which you can then go onto the UPS.com website to track your order. Or, you can go to our online order tracking page to track your order.
