Policies

Payment Options for Orders
Orders made through our secure website can be paid for by Paypal or by credit card (Visa, Mastercard, and American Express) through our online order processing. We are unable to accept payment by money orders or personal checks.

Refund Policy & Returns
All personalized item sales are final and are not refundable. If we made a typographical error on your order, please contact us so that we may resolve the problem.

Refused Shipments
If you refuse delivery of a shipment, you will be refunded for the purchase price of the products less a 10% restocking fee and less the shipping charges for your order.

Shipping Address Corrections After Order Has Been Shipped
If a customer has entered an incorrect address or zip code as the shipping address for their order, and Elegant Labels is assessed an address correction charge by the shipping company, Elegant Labels will charge the address correction fee to the customer. The standard address correction fee for UPS packages is $5.00.

Secure Website Ordering
Credit card safety is a high priority at Elegant Labels. Online ordering using our shopping cart system on our website is safe because it resides on a secure server. The secure server encrypts all of your personal information that you input in our online order forms.

Order Damages (from Shipping)
We make every effort to ensure that your order is correct, properly packaged, and well protected in transit. Despite our best efforts, damage sometimes occurs during shipping. We do not accept responsibility for products damaged in transit. We strongly recommend that you always inspect your packages before accepting them when delivered from the shipping company.

International Orders / Orders to Canada, Hawaii, Alaksa, Puerto Rico, APO/FPO

ORDERS BEING SHIPPED TO CANADA: Orders shipped to Canada are shipped by USPS International Priority Mail. All orders must be paid in advance in U.S. funds by credit card or PAYPAL before your order is shipped. To have your items shipped to Canada, kindly place your order through our website. Once the order is received by us, we will email you with the USPS International Priority Mail shipping cost to approve. And upon your appoval of the cost, we will charge it to your credit card and then ship your order out. If the shipping cost is not agreeable to you, you can cancel your order. Delivery time for USPS International Priority Mail to Canada is at least 6-10 business days (14 calendar days/2 weeks). Delays in transit may occur from the USA to Canada.

ORDERS BEING SHIPPED to Alaska, Hawaii, Puerto Rico, and APO/FPO Addresses: Orders shipped to Alaska, Hawaii, Puerto Rico and APO/FPO addresses, are shipped by USPS Priority Mail. All orders must be paid in advance in U.S. funds by credit card or PAYPAL before your order is shipped.

ORDERS BEING SHIPPED OVERSEAS: Orders shipped overseas are shipped by USPS International Priority Mail. To have your items shipped overseas, kindly place your order through our website. Once the order is received by us, we will email you with the USPS International Priority Mail shipping cost to approve. And upon your appoval of the cost, we will charge it to your credit card and then ship your order out. If the shipping cost is not agreeable to you, you can cancel your order. Delivery time for USPS International Priority Mail varies according to the destination, so we will let you know what the delivery time is when we email you with the shipping cost. Usually, the shipping time is at least 6-10 business days (14 calendar days/2 weeks). Delays in transit may occur from the USA to your country.

Privacy Statement
Elegant Labels will never sell or provide other companies with your personal contact information or company information.

Right To Refuse Service
Elegant Labels reserves the right to refuse service to anyone for any reason.

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